All Aycorn products purchased from an official distributor come with a 12-month warranty that is valid from the date of purchase. This Limited Warranty applies to all Aycorn products sold by Aycorn.com or One Retail Group via Amazon.com, Amazon.co.uk, Amazon.ca, Amazon.de, Amazon.fr, Amazon.es, Amazon.it and eBay.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
How long does the coverage last?
The Warranty Period is 12 months (365 days) from the date of purchase.
During the Warranty Period, Aycorn will repair or replace, at no charge, products or parts of a product that prove to be defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Aycorn will either repair the product at no charge or replace the item with a new unit or refurbished unit of the same condition. Aycorn will also cover the cost of any necessary postage.
A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship.
We do not advise you open or tamper with your products at any time as this will void the warranty you have with us, but that you contact our Customer Care team, who will guide you through the warranty process.
Second Hand Purchases
If your product has been purchased second hand, it is no longer covered by our Limited, Extended or 3 Year Protection Plan Warranty. Please note that any existing warranty is not transferred to the item when purchased second hand, instead the existing warranty is void.
Please note that products purchased second hand are not valid for protection through any of our warranty policies. Therefore, please do not try to purchase or register a warranty for any of our products you may have bought second hand as they will not be eligible to make a valid claim.
If you are purchasing a gift and wish to purchase or register a warranty for the product please do not purchase or register the warranty in your own name. Please ensure that the warranty is purchased or registered in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the product, they will be able to contact our Customer Care team and resolve the issue quickly.
What do you have to do?
If your product is faulty and you would like to make a Warranty claim, please contact our team using the submission form on our Contact page.
3 Year Protection Plan
One Retail Group Limited, 24A Ryland Road, Ryland House Kentish Town, London, NW5 3EH United Kingdom (hereinafter referred to as “One Retail Group“ or “we“) offers a Guarantee for consumers of Aycorn products in accordance with the following terms and conditions which is in addition to your statutory warranty rights. We call this the One Retail Group Protection Plan. Aycorn is a brand that is owned and distributed by One Retail Group.
For the purposes of all our terms as a reminder the term “consumer“ means any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.
The following terms and conditions shall apply in addition to your statutory warranty rights as a consumer (hereinafter referred to as “consumer” or “you“) and shall not affect these rights.
In the United Kingdom the statutory warranty period for the purchase of new products is one year (hereinafter referred to as the “Warranty Period“). A warranty means that the seller warrants that the sold Product is free of material defects and defects of title. This is your right when purchasing our products (hereinafter referred to as “Statutory Warranty“).
For Aycorn products (hereinafter referred to as “Products” or “Product“) One Retail Group provides consumers with a three (3) year Protection Plan as discussed herein. This gives you the option of buying a Guarantee (the “Guarantee“ ) for a period of 24 months in addition to your Statutory warranty rights (the “Guarantee Period“). The Guarantee Period begins after the expiry of the Warranty Period. Together the statutory rights and the purchased rights, should you decide to buy our Guarantee, give you a three year Protection Plan.
This Protection Plan can be purchased either simultaneously or in combination with the purchase of a new Product or no later than 14 days after the purchase of the new Product in our Online Shop.
What are your Statutory Rights?
The additional Guarantee does not restrict your statutory rights against us or the respective seller arising from the purchase contract concluded with us or the seller. Any existing Statutory Warranty rights against us or the seller remain unaffected by this Guarantee. The Guarantee gives you a further protection only once the Warranty Period is expired.
This Guarantee shall apply without prejudice to mandatory liability regulations, in cases of intent and gross negligence, or resulting from injury to life, body or health.
What is the territorial scope of the Guarantee?
The territorial scope of the Guarantee is UK wide.
When does the Protection Plan start and how long does the coverage last?
The Statutory Warranty of your Products regardless of whether or not you purchase the Protection Plan is 1 year from the invoice date of the purchased product. By purchasing the Protection Plan, you can acquire a further 24 months Guarantee. This means that the Statutory Warranty is valid from the 1st to the 12th month from the invoice date of the purchased Product and the Guarantee is valid from the 13th to the 36th month from the invoice date of the purchased Product.
What does the Protection Plan cover?
The Protection Plan covers any defects in material or workmanship under normal use arising within the Protection Plan Period. The receipt of the notification by us determines the time of the notification as opposed to the discovery of the defect by you.
What will we do to correct problems and what does the Guarantee include?
During the Protection Plan Period, One Retail Group will repair or replace, at no charge, Products or parts of a Product that prove to be defective because of improper material or workmanship caused by us which you have discovered through normal use of the Products. Upon notification of the defect, if it is within the Plan Period, we will arrange with you for the Product to be returned to our returns centre where it will be inspected and repaired. If the Product cannot be repaired we will replace the Product with the same model. If the same model is unavailable due to stock availability we will replace your Product with a Product of similar specification. It is at our discretion which option is offered to you.
A replacement Product or part will assume the remainder of the Protection Plan of the original Product, or 90 days from the date of the replacement or repair, whichever is longer.
One Retail Group will also cover the cost of any necessary postage or collection of the faulty Product from your address. However, collection of the Product is limited to the United Kingdom
What does this Protection Plan not cover?
The Protection Plan does not apply to any defects if the damage of the Product is caused by:
- General normal wear-and-tear,
- Improper use of the Product
- Malfunctions and damage not resulting from defects in material or workmanship.
- Non-observance of safety precautions
- Use of force (e.g. blows)
- Attempts to repair on your own
- Damages caused by force majeure or natural disasters, in particular, but not exclusively in case of floods, fires or frost damage
- Loss, theft or attempted theft
- Commercial use of the product
- Cost of replacing any accessories other than those provided with the Product.
We do not advise you to disassemble Products at any time as this will void the Protection Plan you have with us.
What about Second Hand Purchases?
If your Product has been purchased second hand, it is no longer covered by our Guarantee. Please note that any existing Protection Plan is not transferred to the Product when purchased second hand, instead the existing Protection Plan is void.
The term “Second Hand Purchase“ means that a Product has not been purchased by the consumer directly from the Manufacturer or from a dealer or from any other natural or legal person who resells or installs the Product in the course of commercial or self-employed professional activities.
What about Gift Purchases?
If you are purchasing a gift and wish to purchase the Protection Plan for the Product please do not purchase the Guarantee in your own name. Please ensure that the Protection Plan is purchased in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the Product, they will be able to contact our Customer Care team and resolve the issue quickly.
How can I buy the Protection Plan together with the Product from the Online Shop?
- Place the Product and the Plan for the Product together in the shopping cart
- Proceed to checkout and complete the purchase process by placing a chargeable order for the Plan.
- After the purchase, you will receive an e-mail with the invoice and the Order Number.
- Keep this confirmation carefully so that it can be presented directly for faster processing in the event of a Plan claim. Please note that you must keep the original proof of purchase for the Plan to be validated in the event that you make a claim under it.
How can I buy the Payment Plan separately if I have previously purchased the Product?
- You can purchase the Protection Plan within 14 days from the day you purchased the Product
- Navigate to the following URL
- Identify the Product you have previously bought and purchase the associated Protection Plan for this Product.
- After the purchase, you will receive an e-mail with the Plan invoice and the Order Number.
- Keep this confirmation carefully so that it can be presented directly for faster processing in the event of a claim.
Cancelling the Protection Plan.
If you purchase a Protection Plan and change your mind, you have the right to cancel the protection plan. If you have purchased a Protection Plan, and you choose to cancel the protection plan within 45 days of of the date of purchase, you will receive a full refund.
Please email [email protected] to notify us you wish to cancel your Protection Plan . A refund will be issued to the same payment method with which you made the original plan purchase. Please allow at least 14 days for the refund to appear on your statement.
How to use your Protection Plan?
Please email our Customer Care team on [email protected] Our Customer Care team will ask you several questions to determine whether your item is faulty and guide you through the Protection Plan process.
Our Customer Care Team are available at the following times:
– Mon to Fri: 08:00 AM to 18:00 PM
– Sat to Sun: 09:00 AM to 17:00 PM
In your email please include the following details:
- Your Original Product Order Number
- Your Protection Plan Proof of purchase (invoices or receipts)
- As detailed as possible a description of the cause of damage
- Photos of the damage
If we ask you to send the Product to us, please pack it in such a way that it does not suffer any further damage during transport and send it together with a copy of the invoice to the address we specify.
Once your Product has been received into our returns centre we will then review it and you will be notified of the outcome of the Product review. Following the review we will either, at our discretion, send you the repaired Product, a replacement to your shipping address or issue you with a credit note.